Returns & Exchanges
At Pi Australia, we want you to be completely satisfied with your electronics purchase. If your item is faulty or you have changed your mind, we offer a 30-day return policy to ensure you shop with total confidence.
Initiate a Request
Log into your account and navigate to your order history to submit a return request, or contact our support team with your order number and reason for return.
Prepare the Package
Carefully pack the electronic components in their original anti-static packaging and include all accessories, manuals, and a copy of your tax invoice.
Ship the Item
Affix the provided return label to your package and drop it off at any Australia Post outlet, ensuring you obtain a tracking number for your records.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, we will process your refund or exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing